Privacy Policy

Lavender Trading Solutions LLC ("Lavender," "we," "our," or "us"), a Wyoming limited liability company, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, subscribe to our services, or otherwise interact with our products. This policy applies to lavender-ts.com, gateway.lavender-ts.com, docs.lavender-ts.com, and any other Lavender-operated web property, as well as our products including Lavender Gateway, Lavender Terminal, and Lavender Discord (collectively, the "Services").

1. Information We Collect

We collect information in the following ways.

a. Information You Provide. When you subscribe to a plan, create an account, contact us, participate in our Discord community, or sign up for product updates, we may collect:

• Name, email address, and contact details
• Billing address and payment information (processed securely via Stripe)
• Login credentials, API access tokens, and subscription identifiers
• Discord handles or identifiers, where applicable
• Any optional details you choose to provide

b. Information Collected Automatically. When you visit our websites, we automatically collect certain data to improve functionality and performance:

• IP address and browser type
• Device and operating system
• Pages visited and time spent on site
• Referring website or link
• Mouse movements, clicks, scroll behavior, and interaction patterns (via behavioral analytics tools described in Section 4)

This information is collected through cookies and similar technologies on our websites.

c. Information We Do Not Collect. Lavender Gateway and Lavender Terminal run locally on your machine. Lavender does not receive, collect, or process your market data vendor credentials, trading data, queries, or any data passed through your local Gateway instance. Your vendor credentials and trading activity remain on your local machine and are not transmitted to Lavender's servers.

2. How We Use Your Information

We use your information to:

• Provide access to our Services, including subscriptions, software downloads, and API access
• Process payments and manage subscriptions
• Communicate important account, product, and service updates
• Improve our platform performance and user experience
• Analyze how visitors interact with our website to identify usability improvements
• Respond to inquiries and offer support
• Measure the effectiveness of our advertising and marketing efforts
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties. We do not use your inputs, queries, or usage data to train competing models or share your individual usage data with third parties except as described in this Privacy Policy or as required by law.

3. Payment Processing

We use Stripe to handle payment transactions. Your payment information is encrypted and transmitted directly to Stripe; we do not store full credit-card details on our servers. Stripe's privacy practices are governed by their own privacy policy at stripe.com/privacy.

4. Cookies, Analytics, and Behavioral Tracking

Lavender uses cookies and similar technologies to remember preferences, analyze usage trends, and improve site functionality. We work with the following analytics and advertising partners.

Microsoft Clarity. We partner with Microsoft Clarity to capture how visitors use and interact with our website through behavioral metrics, heatmaps, and session recordings. This helps us improve our products and services and understand how to make our site more useful for the developers, quants, and traders evaluating Lavender. Clarity captures interaction data such as clicks, scrolls, and page rendering, and uses cookies to recognize returning visitors. Microsoft acts as a data controller for this information and stores it in Microsoft Azure. For more information, see the Microsoft Privacy Statement at privacy.microsoft.com/privacystatement.

Google Ads and Google Analytics. We use Google Ads to deliver advertising and Google Analytics to measure website traffic and user behavior. These services may use cookies to attribute visits to advertising campaigns and analyze user flow. For more information, see Google's Privacy Policy at policies.google.com/privacy.

Netlify. Our website is hosted on Netlify, which collects basic server-side analytics including page requests, bandwidth, and referrers as part of standard web hosting operations. Messages submitted through our contact form are processed and stored by Netlify Forms and delivered to us by email.

You can control or delete cookies at any time through your browser settings. Lavender respects browser-level Do Not Track and Global Privacy Control signals where supported. Disabling cookies may limit some website features.

5. Data Retention and Security

We retain your information only as long as necessary to fulfill the purposes outlined above and to comply with legal, accounting, or reporting requirements. We use industry-standard encryption and security protocols to protect your data from unauthorized access, alteration, or disclosure.

You are responsible for the security of your own local machine, network environment, and credentials configured for use with Lavender Gateway or Lavender Terminal. Lavender is not responsible for unauthorized access to your local installation resulting from inadequate security controls on your end.

6. Sharing of Information

We may share limited personal data with:

• Service providers that help us operate our business, including hosting, analytics, payment processing, email delivery, and customer support
• Legal authorities, if required to comply with law or to protect our rights

All third parties are required to safeguard your data and use it only for authorized purposes.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access or request a copy of your personal data
• Correct or update inaccurate information
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing
• Opt out of marketing emails by clicking "unsubscribe" in any email
• Opt out of behavioral analytics by adjusting your browser cookie settings, using Do Not Track, or using Global Privacy Control signals

To exercise these rights, contact us at info@lavender-ts.com.

8. International Users

Our services are operated from the United States. If you access our websites from outside the U.S., your information may be transferred to and processed in the United States, where privacy laws may differ from those of your country. By using our websites, you consent to this transfer.

9. Children's Privacy

Lavender Trading Solutions is intended for adults, professional traders, developers, and quantitative researchers. Our Services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from minors. If we learn we have collected information from someone under 18, we will delete it.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The "Last updated" date at the top will always indicate the latest version. Material changes will be communicated to active subscribers via email.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Lavender Trading Solutions LLC
30 N Gould Street, Suite 64595
Sheridan, WY 82801 USA

Email: info@lavender-ts.com
Website: lavender-ts.com

Registered in the State of Wyoming, United States.

See also our User Agreement.